I found this fascinating quote today:
There are two words that are part of my everyday life that I believe are telling in this way. They're used by my bank, HSBC. No doubt selected thoughtlessly and dashed down in seconds as a tiny part of the greater job of building a sprawling empire of flawless customer service, they do rather give the game away.fakeplasticsouks.blogspot.com, Fake Plastic Souks: Language, Dec 2009
You should read the whole article. Its not limited to just HSBC - other banks do it too. I am glad Alexander McNabb brought this up - I hope the banks or for that matter other customer service agents take serious note.
